ShinyWilds Casino - 選手のボーナス支払期限が遅れています。

I used the second welcome bonus (wagering requirements 30x) and played for well over 5 hours, but my turnover indicator is still at 0 and support keeps giving me the same answer that my problem has been forwarded. Nothing is happening; I've been waiting for 9 days now.

Ich habe den 2. Willkommensbonus (Umsatzbedingungen 30x) genutzt, und bestimmt über 5 stunden gespielt, meine Umsatzanzeige steht immer noch bei 0 und vom Support bekommt man immer nur dieselbe Antwort, das mein Problem weiter geleitet wurde. Es passiert einfach nichts, ich warte jetzt seit 9 Tagen.

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Dear shox2k17, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after you have noticed the issue?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

I sent you an email

ich habe dir eine email geschickt

Dear shox2k17, thank you for your response.

In order for me to properly asses the issue, could you please share your game history in a format other than forwarded screenshots? I suggest requesting the complete game history directly from the casino in Excel format.

Thank you in advance for your reply.

I was in the live chat, and as expected, they couldn't do that.

ich war im live chat, und wie erwartet können sie das nicht

Dear shox2k17, thank you for your response. Could you kindly confirm the exact timeline when you started wagering the bonus? If possible, could you please attach a screenshot of your bonus history as well?

Additionally, could you please confirm whether the wagering of the bonus was done through games that are eligible for this promotion?

Thank you in advance for your reply.

Hello, I claimed the bonus on March 3, 2026. I did not play any games that are not allowed in the bonus.

Hallo, ich habe den Bonus am 03.03.2026 in Anspruch genommen, Spiele die im Bonus nicht erlaubt sind habe ich nicht gespielt.

Dear shox2k17,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila

Hello there,

Thank you shox2k17 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ShinyWilds Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shox2k17,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter