Shuffle Casino - プレイヤーの撤退が遅れています。

I haven't received my winnings for a month and a half, the support chat is completely ignoring me, and I haven't received any responses in my email. Please help me.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please specify if you passed the full KYC verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

This is the first attempt to withdraw funds

kyc check successfully passed completely

Bet on sports and play slots

I didn't use any bonuses

Could you please forward me the emails you sent to the casino regarding your withdrawal request? My email address is veronika.f@casino.guru.

Have you also double-checked that you typed the casino’s email address correctly when contacting them?

Thank you for your email. Has the casino responded to your message in the meantime? Have you tried contacting the casino via live chat as well?

The casino didn't respond, they ignored me in chat, and they also ignored me by email.

Не ответило казино , в чате игнор, на почте тоже игнор

Thank you very much, klinvor4, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Everything has become clear to me. Two weeks have passed, and you've been asking and writing useless information. It's a corrupt resource. They don't help anyone here in any way, but only make money from referral links. Shame.

мне все стало ясно . 2 недели прошло вы спрашиваете и пишите бесполезную информацию. продажный ресурс . никому тут ничем не помогают а только зарабатывают с рефферальных ссылочек. позор

Hello, klinvor4!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Shuffle Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Our actions have been based on the players abusive sports betting. No funds remain after the player's casino gameplay.

Regarding the abusive sports betting undertaken - The user is being investigated to be a part of a latency abuse / pastposting syndicate that has been directly targeting us. The account was freshly made just to target, abuse and steal money from Shuffle.com - the investigation is still ongoing and the user will be informed once finished.

Thank you, Shuffle Casino!

klinvor4, unfortunately, since the problem concerns only sports betting, I cannot help you because we do not have enough experience to have an opinion on such issues.

Therefore, I am forced to reject your complaint. I am sorry I could not be more of help.