Shuffle Casino - 自己排除措置が無視されたとして、プレイヤーが払い戻しを要求。

Hi,

I’d like to request a reimbursement of $1,000 cad as I requested a self exclusion permanently due to a gambling addiction and was ignored by the casino. I even confirmed permanent and said that before hand even after but the message won’t show up after. I asked to be self excluded due to a gambling problem, they didn’t take me serious and close my account. Which led to a further loss of $1,000

Regards,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Has the casino responded to your refund request already? What did the casino reply? If there is any further communication between you and the casino regarding the refund, please forward it to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas