Slot Madness Casino - 選手の退出手続きが遅延しています。

I won $9,800 in April, I could only withdraw $2,500 so I had to do 4 $2,500 withdrawal request. They finally paid my first withdrawal but now the second one is a week late, it was due April 20th

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Dear Jumper1,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• How long did it take for the first withdrawal to be processed?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina