Slots of Vegas Casino - プレイヤーの賞金は没収されます。

On April 15, 2026, I won a $204,300 jackpot during standard, independent slot play. At the time of this win, my account had $0.00 in Playthrough and $0.00 in Bonus funds, as shown in my attached screenshots.

Following this win, I engaged in minor tournament play. The casino is now attempting to void my entire balance of $117,812.88, claiming a "bonus violation" based on those later tournament entries. They have ignored my requests to audit the timeline, which clearly shows the jackpot was won while the account was in a clean "Real Cash" status. They have offered a $2,500 "goodwill" settlement to avoid a full payout. I am requesting an independent audit of the account logs to prove the jackpot was an independent, legitimate win

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots of Vegas.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Do I understand that before the money was displayed as real money, the balance you played with was accrued with the help of a bonus?
• Have you made any deposits around that time?
• Would you be able to share your transaction history as it appears in the casino's records?
• Send this information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for the quick response. I have received your questions and I am working on gathering the transaction history from my account records. To protect my privacy, I will be emailing the full details, including the requested screenshots and history, directly to your email at tomas@casino.guru shortly.

Regarding your specific questions:

- My account is still accessible.

- The balance was accrued as real money after completing all playthrough requirements ($0.00 playthrough/bonus balance).

- I made a $90 deposit around the time of the win.

I will follow up via email with the files. Thank you for your help.

just wanted to check in with you if you had any headway on this matter looking forward to hearing from you

Dear Jokerzwyeld,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you for the update, Tomas. I truly appreciate the time and effort you and the team are putting into my case. I understand it is now moving to Kubo, and I will wait for him to reach out if any further details are needed. Thank you again.

Dear Jokerzwyeld,

It is a pleasure to e-meet you. My name is Kubo, and I will be taking charge of addressing your complaint going forward.

If there are any updates or new information since your last correspondence, please feel free to share them with me at your earliest convenience.

As part of our standard protocol, I would like to request the participation of a representative from Slots of Vegas Casino in this discussion. Their involvement will facilitate a smoother and more efficient resolution to your case.

Dear Slots of Vegas Casino,

Could you kindly provide a detailed explanation regarding this case, particularly outlining the specific reasons for the confiscation of the player’s winnings? A thorough response will aid in ensuring a transparent and equitable review of the situation.

Thank you in advance for your cooperation.

Best regards,

Kubo

Hi Kubo,

Thank you for the follow-up. I am writing to confirm that my account remains active and accessible. I can see that the balance is unchanged, showing a total balance of $117,812.88, a withdrawable balance of $117,812.88, and a playthrough balance of zero.

Greetings all,

There is quite a bit I need to go through here with the heads of several peripheral departments, it's going to take a bit of time before I can comment and act decisively.

Thanks to everyone for your patience.

Best wishes,

Nick and Slots of Vegas

Hello Nick & Slots of Vegas Casino!

Thank you for your engagement in this thread. As nearly a week has passed, I wanted to kindly follow up and ask whether there have been any updates from the relevant departments regarding the issue at hand.

I appreciate your time and look forward to hearing from you.