Slots of Vegas Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I met the wagering requirement for a hundred dollar chip. They're being weird and sketchy here and not taking the excess balance off to give me the 200

Even though it was announced or there was a sign as soon as I won the grand bonus that covered the requirements

Unless there's some stipulation where jackpot winnings don't count. I also can't try to withdraw because I don't have this card that they're trying to make me verify. I have pictures of the last 4 in 1 of my banking accounts.But I don't think it'll fly. These are the same people who are trying to delay this all by telling me to send a handwritten letter saying that I don't have this card lol Then supposedly they would remove the card. If you all could talk to them and get them to pay me out that would be stupendous.Thank you so much for helping.

Hello Deezlips78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thanks for helping!!

Verified...I have only one card to validate before I get verified, if that's what you mean. So no?

And yes, I've been depositing at this site for a couple years.

Hundreds.

The day before I use that chip i had made a $30 deposit also.So everything is legit; I gamble a loooot so I know the basic donts.

Last I spoke with them was Saturday so the 22nd?

I have screen shots of all the chats (2 different chats w dif ppl) but It was just them both telling me that the wager and requirement still hadn't been met.Even though my balance was over it and the only thing was it just wasn't automatically coming out... And the last thing I was told was i could have that card removed since I can't verify it ( I do have screenshots of it.The last four numbers if that's helpful and I did not tell them that i'm just telling you) only if I handwrote them a letter explaining the card circumstances.... So I took that as them trying to delay.Or stall this entire process.Because what is the point of snail mailing something when he had the information right there in chat lol

I'm here if you have any qs tysm

Dear Deezlips78,

I hope you’re doing well.

Would you be able to forward your full deposit, bonus, and betting history, along with any relevant communication between you and the casino, to [email protected] for further review? This will help us assess the situation thoroughly.

I appreciate your time and look forward to your response.

Best regards,

Nick

Lol I don't even think that's accessible

An update by the way is that they cleared all the validation forms and my withdrawal has been waiting to be approved 6 days now. They told me it takes 7 to ten days to be approved LOL

I'll do my best to get that information for you , though , if you still want to after reading this , thank you so much

Dear Deezlips78,

As withdrawals may take up to 14 days to be processed, could you please provide us with an update on the current status of your payout?

We will be awaiting your response.

Best regards,

Nick

Got the payout which was 184 when it hit my account on the 20th, so on 7th day of second 7 to 10 day withdrawal wait lol

I actually went back n deposited 30 more like an idiot next day... to use another 100 chip lol thinking second withdrawal will be much faster if i do win..

And I got up to $1000- then down to 200

Then said screw it and canceled that withdrawal and played it down.

I am curious as to how it'll go down the 2nd withdrawal and I'll lyk if or when I get to that lol

Thanks yall for helping me deal with this and for your patience w me!!!

Dear Deezlips78,

Can you please advise what exactly happens to your balance once you finish the wagering from a bonus - does it move from bonus balance to real money balance or nothing at all?

Some casinos cap the winnings only during withdrawal, which in ideal case would be instantly after the wagering is finished.

Additionally, as previously stated, withdrawals may take up to 2 weeks to be processed so I would not worry if it's been pending for less.

Regards,

Nick

In my experience at most sites it's magically diminished down to the max (and most cases minimum as well 😑 as in its gotta be no more or less than $200), frustratingly amid play every time so you tend to lose real balance instead of requirement balance til you notice.

In this case I'd experienced a weird thing go on once I'd reached; A notice flashed on the screen saying, congratulations.You've met your wagering requirement.All excess will be depleted' -which has happened (as in I got notified or they announced it) like never. Or like 8% of the time, say (I have played at dozens of them and it's rare but not the first time).

Then not only did it not vanish but I had to play down the remaining balance that showed in lobby which was 1600 out of 4000....even though I'd just hit 3000.

Then I hit grand jackpot number two in the space of what- minutes of playtime..... and I have never in many many hours and dollars of play, hit one lol

So I get 2 ..... when I'm being told by the chat reps x 2 that I've got to play it down myself ....

And yes, plenty of places like Bitstarz, my go-to, personal trusted, tried and true favorite casino to play at will remove excesses at the cash out....it's the respectful way isn't it?

And I think you'll find that when you're playing at 1 of those places that removes it as you play then you hit the requirement, it'll be one that does not allow one to withdraw UP TO the max amount wd, but exactly that (minimum and maximum).... and it's just 2 more criteria designed to be hurdles in reaching the finish line of a successful win or cash out. They can't just hand out these free chips.No, but we do have to jump through all kinds of hoops.We have to work for it don't we lol.

And there isn't any worry over pending anything as they had paid me out I'd said in my last message.

Hope I was able to answer your question, be it in my typical, drawn out way 🙄

Dear Deezlips78,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru