SlotsGem Casino - プレイヤーは入金と返金リクエストに関して問題を抱えています。

Hello, I deposited 2700 euros at slotsgem casino and lost it.

Since I requested a refund and applied for a self-assessment, I have received no further response from them.

Similarly, at National Casino, I deposited 650, lost it, and submitted a self-assessment request with no response.

Similarly, at Rolling Slots, I deposited 1000 euros and lost it all.

I haven't received any feedback. Can you help me close my accounts and get my money back, as they aren't responding to my emails? It's the same provider, and I have a gaming problem.

Email address used: [personal information hidden by Casino Guru]

Hallo ich habe bei slotsgem casino 2700 euro eingezahlt und verloren

seit dem ich die auffgefodert habe mein geld zurück zu erstatten und ein selbstauschuss beantragt habe bekomme ich keine rückmeldung mehr von denen

ebenso bei bei national casino 650 eingezahlt uch verloren und selbstauschusss benatrag keine rückmeldung

ebenso bei rollingslots 1000 euro eingezahlt auch verloren

auch keine rückmeldung bekommen können sie mir helfen meine kontos zu schliessen und mein geld zurück zu bekommen da sie auf meine emails nicht reagieren es ist der gleicher anbieter da ich ein spielproblem habe

verwendete email adresse: [personal information hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you requested to be self-excluded from this casino? Was this before you made your deposits and experienced losses, or only after your balance reached zero due to your gambling activity?
• Kindly forward me the email containing your account closure request that you sent to the casino at veronika.f@casino.guru. Please also include the casino's response and any subsequent communication regarding this matter.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika