SlotsPalace Casino - プレイヤーは保証金の没収に直面する。

I logged into my account while connected to a vpn set to my home country by accident.

Made a deposit of 100e.

I realized my mistake instantly and contacted support to inform them. I did not make a single wager.

The casino is now trying to confiscate my deposit. They refuse to confirm if it is ok to play with it.

I obviously think it is very unfair the casino is attempting to steal my deposit in this way.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been playing at this casino? Was this the first time you used a VPN to access the casino website?
• Which country did you select as your country of residence during registration?
• Am I correct in understanding that you did not change your country of residence in your account, but only activated a VPN while still using the same country setting?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?
• What response did you receive from customer support after you contacted them and explained the situation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika