SlotsPalace Casino - 選手の退場が遅れました。

Good afternoon, last Monday I requested a withdrawal of 150€ and another one of 500€ on Thursday, leaving me with a balance of 700€, which I gambled and lost, so I'm not going to complain about that,

But the truth is, they've been giving me the runaround since Monday, saying it might take up to 3 business days. Now, it's the 5th business day and today some agents are telling me it counts as the 3rd business day. Another agent told me that the withdrawal would be in my account within the next few hours or by tomorrow, but their colleagues deny this, saying there are delays and it won't be processed until at least Monday. This is unacceptable,

Considering that I am an excellent player, having deposited 1300€ in your casino just this week, I expect a reciprocal lack of difficulty when it comes to withdrawals. I ask for your help, as it's beginning to seem like I'm being taken for a fool.

Buenas tardes, el lunes pasado solicite una retirada de 150€ y ayer jueves otra de 500€ me quedaba un saldo de 700€ que aposte y perdi, por eso no me voy a quejar,

Pero lo cierto es que llevan dandome largas desde el lunes, que podria tardar hasta 3 dias habiles, estamos al 5 dia habil y hoy me dicen algunos agentes que cuenta como el 3 dia habil, otro agente me ha dicho que el retiro estaria en mi cuenta las proximas horas o mañana, y sus compañeros lo desmienten diciendo que tienen retrasos y que como minimo el lunes, esto no es serio,

Soy un jugador excelente puesto que solamente en esta semana he depositado 1300€ en su casino y quiero que igual que yo no tengo problema para pagar ellos tampoco lo tengan, os pido ayuda por que ya pàrece que me estan tomando el pelo.

Dear itsruizv1993,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, update, I received the first withdrawal of €150 today at 12 noon. I am going to give a vote of confidence to the casino and I am waiting for them to deposit the remaining €500 in my bank. Thank you !!!

Hola actualizo he recibido hoy a las 12 el primer retiro de 150€. Voy a darle un voto de confianza al casino y quedo a la espera de que depositen en mi banco los 500€ restantes. Gracias !!!

Thanks for the update.

Have you received the remaining funds yet, since your last message?

Please let me know.

Received, I trust this casino.

Recibidos confío en este casino.

Dear itsruizv1993,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru