Slottio Casino - 賞金の出金が遅延しています。

Hello, it's not actually Slottio casino, it's Chanze casino, but they verified me through Slottio. They're asking me to send all the required documents to withdraw my money. I sent them, and they're delaying the payment. They said the address on the phone bill wasn't clear and that I should send it as a PDF, which they did, but it's not acceptable either. What should I do?

Buenas en realidad no es el casino slottio es el casino Chanze pero cuando me han echo la verificación ha sido a través de slottio. Me piden que para retirar el dinero haga la verificación de enviar todos los documentos. Se los envío y paga retrasa más el pago me dicen que el recibo del teléfono no se ve bien la dirección que lo envíe por PDF lo envío y tampoco les vale. Que hago??

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Dear marylin27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marylin27,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear marylin27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru