Snai Casino - プレイヤーのアカウントが予期せずブロックされました。

Hi, my account was blocked by Snai more than two months ago without giving me any explanations.

I would like to be able to access my gaming account again, otherwise proceed to close it and get my money back, thank you.

Salve, il mio conto è stato bloccato da Snai più di due mesi fa senza darmi spiegazioni in merito.

Vorrei poter avere acccesso nuovamente al mio conto gioco, altrimenti procedere alla chiusura e riavere i miei soldi indietro grazie.

Hello nicofavotto,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting there? How much was your casino balance before it got blocked? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Dear nicofavotto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.