Snatch Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Yesterday on the 18th September 2025 i claimed my cashback via the casino played through the wagering requiremenrs and started a wothdrawal of €100.

Yesterday evening of the 18th, i realised i had been logged out of my account and could no longer access.

I used the standard password reset function multiple times but this did not work so i reached out to support via email to see what the issue was.

This morning, i have had an email from Snatch Support in response telling me my account has been closed by the admin team with no chance of reopening.

There was no reason for the closure given and no word regarding the funds i won and had requested to withdraw.

I have responded asking about both the account closure and the withdrawal i had pending.

Unfortunately, i cant access my account to provide screenshots.

This is the second conplaint i have raised with this casino in a month,both based around withdrawal only this time, according to the email, they have closed my account.

At this point, i dont even want my account reopened, just my withdrawal processed and ill find another casino to play at.

Hope you can help

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation:

• Could you please send me a link or a screenshot of the cashback bonus you activated and played with?
• Could you kindly forward me the email you received from the casino after your account was closed?
• What types of games did you play while your bonus was active?
• Was your €100 winnings transferred to your real-money balance before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika

Hello.

I would like to confirm that the payment was made.

However i have now had confirmation that Snatch have closed my account for no reason.

Dear Ratfink83 and Casino Guru,

We would like to inform the player that their account was closed by the decision of administration, in accordance with accepted Terms and Conditions. Unfortunately, we are not able to disclose precise reasoning for closure at this moment.

10.3. Company reserves the right to close Player’s Account and to refund to them funds from the balance of the Player’s Account, subject to the deduction of relevant withdrawal charges, at snatchcasino.io absolute discretion and without any obligation to state a reason or give prior notice.

At the moment of closure, there were no funds on the player's account and all withdrawals have been processed successfully. As such, reopening of the account is not possible. We apologize for any inconvenience.

Respectfully,

Snatch Casino Representative.

Very suspect how this occurred after a couple of wins.

Very disappointed in this casino and a huge shame but pretty much in line with others who have had similar experiences.

Please remove my contact details, all KYC information i submitted, my email address from all of your records immediately and please stop emailing me special offers around bonus' that i can have.

Dear Snatch Casino team,

Thank you for reaching out to me and for providing us with the evidence regarding the real-money balance in the player's account.

Dear Ratfink83,

After reviewing the case, we see that the winnings you accumulated have already been paid out and there was essentially no real-money balance left in your account at the time of its closure. Therefore, we are unable to assist you further in this matter.

Please note that casinos, like any other business, may choose with whom they wish to maintain a customer relationship. We cannot influence their decision to accept or reject specific players; our role is limited to ensuring that any rightful balance is paid out upon account closure.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.