Snatch Casino - プレイヤーの撤退が遅れています。

I have tried several times to make withdrawals and been made to wait a long time before finally being asked for KYC details. These were submitted almost 1 month ago and I have still not heard back from Snatch regarding verification, despite getting in touch with "support" team multiple times. I regret using this casino and wish I read other reviews before I played here. I just want my money out now.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Do you still have access to your player's account?
• Could you please share with me your communication with the casino regarding the delay in approving your documents? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your response.

• Yes I have withdrawn in the past a few times. Always has been a long wait to withdraw.
• Yes I have access to my account
• KYC docs sent 1 month ago with no response. Only communication is multiple conversations with Snatch support chat which I don't have access to. Each time they said they would expedite process but nothing ever happens.
• No winnings accrued through bonuses

Thanks for your reply.

Please share any recent responses you received from the casino regarding the verification of your account as evidence. Send this information to my email at tomas@casino.guru for review. I apologize for the inconvenience.

Thanks in advance for your cooperation.

Dear sterrikprin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru