Snatch Casino - 選手の退出手続きが延期されました。

Good morning ,

I've been waiting for withdrawals from snatch since May 6 . I contacted the live chat, who told me to contact the finance department by email, but I haven't received any response from them in four days.

It bothers me to file a complaint because I play a lot and I love snatch, but it's been over 13 days without processing a withdrawal, especially since they were only paying out $500 withdrawals per day on weekdays. So now, if I also have to wait more than two weeks for each $500 withdrawal, I'm screwed. It would take me over a year to withdraw my entire balance. Very disappointed in them.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please confirm that you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika