Solisbet Casino - プレイヤーの撤退は説明なしに拒否されます。

Hello

My account was fully verified.

I requested withdrawal of 553$ on 25.02.2025

It was pending for so long time but I noticed now it got rejected.

I sent them mail on 12.03.2025 when it will be paid but support didn't send any reply, they didn't even send any information why it got rejected, completely silence from their side and they don't even have live support chat...

I'm afraid this casino is pure scam

Dear mkelly777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you requested the withdrawal again?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

-This was my first withdrawal

-No I didn't, I only sent them mail with question why previous was rejected however did not receive any reply.

-I did not use any bonus.

Thank you very much for your reply, mkelly777. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

In the meantime, I recommend you try to request the withdrawal again and let me know if it gets rejected. Thank you in advance for your cooperation.

There was no conversations as live support does not exist and all mails have been ignored.

Thank you very much, mkelly777, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, mkelly777!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Normally, I would recommend you contact the Comoros Gaming Authority via the "File a complaint" field on the badge page and submit a complaint to them, however, the casino has chosen to hide the badge from their page so the players cannot lodge complaints with the regulator, so I cannot give you a link to it. I am sorry I could not be of more help on this occasion.

Best regards,

Pavel Kaczynski