SpiderBets Casino - プレイヤーのアカウント閉鎖リクエストが遅延しています。

i have been trying to close my account for around 4 weeks now, sent lots of emails saying i was gambling too much and they just keep offering me a bonus, i said i didnt want a bonus i want my account closed but no, 4 weeks of emails and i can still log in and deposit. Not a very responsible casino in my opinion

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpiderBets Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?
• What were the reasons given to the casino when asking for account closure? Would you be able to share your previous requests with me? Send this information to my email at [email protected]
• Have you explored the self-exclusion options the casino offers here: https://spiderbets16.com/pages/self-exclusion
• Do you consider yourself a vulnerable person in need of protection from gambling?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas