Spin Casino - プレイヤーの賞金は没収されました。

I won $33 with Hourly Win which you have 7 days to claim but the next days it wasn't there to claim.

I emailed twice to Spin Casino with the complaint....I initially had the automated response that I would have a reply within a certain time but I never received a reply nor did I seen back my Hourly Win.

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Dear dupuis1371,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a link to the bonus in question? Additionally, you can attach a screenshot of the bonus rules as well.
• Did you deposit real money funds in order to play with the bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

I was playing with real money when I won that $33 with hourly win...that's the reason why I did not claimed the price right then.

I couldn't remember the exact amount since it had disappeared but I just checked my casino history and the amount of $37,20 is there in my bonuses' history on January 13th.

I know I did not claimed it.

Dear dupuis1371, thank you for your response. According to the screenshot you have attached, it appears that the promotion has been credited to your account.

Please let me know if there is any additional information I may have overlooked, but I’m afraid I will have to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Attila

Dear dupuis1371,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru