Spin Million Casino - プレイヤーのアカウントがブロックされているようです。

Hi,

I did not notice, that this casino recenty was closed. Notwithstanding, I was able to play today and deposited 300eur. After few plays, my balance was up to 650eur. I can't log in anymore and make a withdrawal.

I did not play any bonuses or used any cashbacks. All the money was mine.

I wrote to their support e-mail, but no response so far.

What shall I do in this situation in order to get back my money?

Br

Janis

Dear Janis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?

To the best of our knowledge, we can’t confirm that this casino has been closed.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi,

Problem is resolved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Janis, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru