Spin Million Casino - プレイヤーの撤退は拒否されました。

Hi I know or registered on spin million with my documents and my wife's post pay revolusion or tried to withdraw an amount of € 500 nothing now I would like to withdraw € 450..I sent the requested documents by email and not even a reply no they seem to me thank you series

Salve mi so o registrato su spin million con i miei documenti e la post pay revolusion di mia moglie o provato prelevare importo di euro 500 niente ora vorrei prelevare euro 450..ho spedito in via email i documenti richiesti e nemmeno una risposta no mi sembrano serie grazie

Dear Miloud,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.spinmillion.com/en/terms-and-conditions:

„Players registering for a new account warrant that they are at least 18 years of age, share genuine personal information, are the rightful owners of the real money funds circulating through their respective Player Accounts, participate in games, offers, promotions and bonuses on their own behalf and not as intermediaries, do not own more than a singular account on the website (otherwise referred to as a "Duplicate Account")."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card. Would you be able to prove that you are a legitimate owner of the payment method? Does your wife have an account in the same casino too?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Miloud,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.