Spinanga Casino - プレイヤーの出金処理が遅延しています。

I've been waiting for over a month for my withdrawals from Spinanaga, and the casino simply isn't paying. I've completed the document verification process. That alone took more than two months! Please help me get my funds paid out.

Ich warte schon über einen Monat auf meine Auszahlungen von spinanaga und das Casino bezahlt einfach nicht. Ich habe die Dokumenten Verifizierung vollständig abgeschlossen. Allein dieser Vorgang hat mehr als 2 Monate gedauert! Bitte helfen Sie mir mein Guthaben ausgezahlt zu bekommen.

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Dear batong,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When did you pass the account verification, and which documents did the casino ask you to provide?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas