Spinanga Casino - プレイヤーの撤退が遅れています。

This has been going on for almost a month now. Twice my withdrawal was canceled due to supposed technical issues... The Online Chat just brushes people off, saying everything is fine, and the money is safe and will soon be in the account.

But that has not happened.

All the bank account details are correct (The deposit to Spinangi was made from this account).

Please, I need help.

To już trwa prawie miesiąc, dwa razy anulowali wypłatę przez niby problemy techniczne... Chat Online zbywa ludzi mówiąc że wszystko jest ok i pieniądze są bezpieczne i niebawem trafią na konto.

A tak się nie stało.

Wszystkie dane konta bankowego są poprawne (Z niego była robiona wpłata do Spinangi).

Proszę o pomoc

Dear MRN93,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When was the last time you were in contact with casino support and what did you discuss?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Yes, I contacted the casino this morning and the answer is still the same: the financial department has a lot of orders. I asked about account verification (KYC) and they replied that it is not needed at the moment.

They explained that there was a technical problem and the payment was canceled twice.

Tak kontaktowałem się dzisiaj rano z kasynem i cały czas jest ta sama odpowiedź że dział finansowy ma dużo zleceń. Pytałem o weryfikacje konta (KYC) i odpowiedzieli mi że na ten moment nie jest potrzebna .

Tłumaczyli się problemem technicznym i przez to wypłata została anulowana dwukrotnie.

Has the casino processed your withdrawal yet? Has the payout reached your bank account already, please?

Dear MRN93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.