Spinanga Casino - プレイヤーの撤退が遅れています。

Good evening.

Once again, I am requesting your assistance.

The casino in question has been using the excuse of a high volume of withdrawal requests and is not processing my withdrawal.

I have already canceled and requested a new withdrawal, and the excuses remain the same. I've been waiting for my withdrawal for two weeks now, and still nothing!

These were not bonus plays, they are not asking to verify my account, and I have already received a withdrawal from this casino before.

Now, since the amount is higher, it seems like they do not want to pay.

I appreciate your help!

Boa noite.

Mais uma vez solicito a vossa ajuda.

O casino em questão, já vem com as desculpas do volume de solicitações de retiradas e não pagam o meu levantamento.

Ja cancelei e voltei a pedir novo levantamento e as desculpas são sempre as mesmas. Ando à duas semanas à espera da retirada e até agora nada!

Não foi jogadas de bónus, não pedem para verificar a conta e já cheguei a receber um levantamento deste casino.

Agora como o valor é mais alto, parece que não querem pagar.

Agradeço a vossa ajuda!

Dear teixeiraandre009,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

The last withdrawal was on 18/10/2024, it took 3 days, via bank transfer.

Thank you

Olá,

O último saque foi a 18/10/2024 , demorou 3 dias , através de transferência bancária.

Obrigado

Just to let you know that I canceled 55 euros, but the 400 euros have been waiting since the 24th of this month.

However, today (the 30th) I placed another order for 115 euros.

I've contacted the chat again, and the excuses are still the same!

I've attached photos

Só para informar que cancelei 55 euros mas os 400 euros continuam desde o dia 24 deste mês à espera.

No entanto, hoje( dia 30) fiz mais um pedido de 115 euros.

Voltei a entrar em contato com o chat, e as desculpas continuam a ser as mesmas!

Deixo fotos em anexo

New update...

The amount of 115 euros has been deposited in my account, but the amount of 400 euros is still under review!

How is that possible?🤦‍♂️

Nova atualização...

O valor de 115 euros foi depositado na minha conta, mas o valor de 400 euros continua sobre revisão!

Como é possível?🤦‍♂️

I've just received what I was owed.

Once again, I thank you very much for your support and problem solving.

Thank you very much

Acabei de receber o que me deviam.

Mais uma vez,agradeço muito a vocês pelo apoio e resolução de problemas.

Muito obrigado

Dear teixeiraandre009,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru