Spinanga Casino - 決済が遅延しているとのクレームがあります。

I requested a withdrawal of €500 on April 19, 2026. After three days, I inquired via live chat as the money hadn't arrived. I was told the processing would be completed on April 23, 2026. The money didn't arrive then either. The next support representative told me it would arrive on Monday, then the end of that week, and now it's May 1st and the money still hasn't arrived. Please help me expedite this process. I keep receiving the same responses from support, saying my withdrawal will be completed shortly and asking for my patience. Please help me.

Ich habe am 19.04.26 eine Auszahlung in Höhe von 500€ beantragt. Nach 3 Tagen fragte ich im Live Chat was los sei da dass Geld nicht gekommen sei dann hieß es die Bearbeitung wird am 23.04.26 Abgeschlossen sein. Und da kam das Geld auch nicht nächster Support Mitarbeiter sagte mir dann am Montag dann hieß es Ende dieser Woche und nun ist der 1.05 und das Geld ist immer noch nicht da. Bitte helfen sie mir diesen Vorgang zu beschleunigen vom Support erhalte ich immer nur die selben antworten das in Kürze meine Auszahlung abgeschlossen sei und sie um Geduld bitten. Bitte helfen sie mir

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jan55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jan55,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla