Spinanga Casino - 選手の撤退が遅れています。

i am waiting my withdrawal from 28/06/2024

Hello panosmrz123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It wasn't verified because it said it wasn't needed and my money was really without bonuses every day I talked to the casino in the end they got it after 15 days

Δεν ηταν επαληθευεμενος γιατι ελεγε οτι δεν χρειαζεται και τα χρηματα μου ηταν πραγματικα χωρις μπονους καθε μερα μιλουσα με τον καζινο εν τελει μου τα βαλανε μετα απο 15 ημερες

Hello panosmrz123,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear panosmrz123,

Do I understand it correctly that the issue has been resolved?

Dear panosmrz123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.