Spinarium Casino - プレイヤーの撤退が遅れています。

I've never had problems with Spinarium before. Recently they added a function which prohibits withdrawals above €330 /24h, this amount rises with the level you have but it is very low.

Recently i wanted to withdrawal €340 with SEPA, all of a sudden this does not work anymore. Next i wanted to try withdrawal with a visa card, this worked one time but i had to confirm this withdrawal trough an email for which you get about 2 hours of time.. now this function does not work anymore either.

There is no other option for me left to withdrawal, the service team is responsive but tells me everytime that the SEPA withdrawal method will be available today but it never is.

Dear Idry,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Spinarium Casino.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please send me a screenshot of the payment method you see in the withdrawal section of your casino profile?

Which payment method have you used for your previous withdrawals that were successfully approved and paid out?

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Idry,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.