Spinbara Casino - プレイヤーが賞金を受け取れずにいます。

The agreed payment dates have passed.

Έχουν περάσει οι συμφωνιθεντες μέρες καταβολής των χρηματων

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Andreas7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My money still hasn't arrived after several days.

Ακόμα δεν εχεουν μπει τα χρήματα μου μετά από αρκετές μέρες

Good morning. I inform you that I have reached 13 days without my withdrawal and in the spinbara casino I have other money that I am waiting to withdraw. If you have not told them to put my money in by tomorrow I will file a complaint with the financial department of their country. Also sorry but I will publish on all social media and I will go viral and the casino that it does not give the money and that it is unreliable, as well as you because you consent to this behavior. I want my money otherwise this will get a lot of publicity in Greece and abroad the casino will fall, they do not give the money, they are liars

Καλημέρα σας . Σας ενημερώνω ότι έχω φτάσει στις 13 μέρες που δνε έχει γίνει η ανάληψη μου και μέσα στο καζίνο spinbara έχω και άλλα λευτα που περιμένω να κάνω ανάληψη . Εάν τα χρήματα μου δεν τους έχετε πει να τα βάλουν μέχρι αύριο θα προχωρήσω σε καταγγελία στο οικονομικό τμήμα της χώρας τους . Επίσης συγνώμη αλλά θα δημοσιεύσω σε όλα τα σοσιαλ και θα κάνω βαιραλ και το καζίνο ότι δεν δίνει τα λευτα και ότι είναι αναξιόπιστο , όπως επίσης και εσάς γιατί συναινείτε με αυτή την συμπεριφορά . Θέλω τα λευτα μου αλλιώς θα πάρει μεγάλη δημοσίευση αυτό σε Ελλάδα και εξοτετιξο θα πέσει το καζίνο δεν δίνε τα λευτα είναι ψεύτες

Dear Andreas7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received my money yet.

Οχι ακόμα δεν έχω λάβει τα χρήματα μου

Good evening, I would like to inform you that today I will take legal action against the company that owes me money and I will publish everywhere all the screenshots of your answers and their answers.

Καλησπέρα ενημερώνω ότι σήμερα θα κινηθώ νομικά προς την εταιρία που μου χρωστάει χρήματα και θα δημοσιεύσω παντού όλα τα σκριν σοτ από τις απαντήσεις σας και τις απαντήσεις τους

Dear Andreas7,

Thank you for your message. I understand that this situation is frustrating, and I appreciate your patience so far.

In order for us to properly assess the current status of your case, could you please upload a clear screenshot of your withdrawal history from your casino account?

The screenshot should clearly show:

• The withdrawal amount (€1,500)

• The date when it was requested

• Its current status (pending/processing/rejected)

This information is necessary so we can verify the exact timeline and proceed accordingly.

Once we receive the screenshot, we will be able to continue reviewing your case and determine the next steps.

Thank you in advance for your cooperation.

Dear Andreas7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru