Spinbara Casino - プレイヤーのアカウントは、勝利後に閉鎖されました。

Hi, I won some slots and after a few days my casino account was blocked and I can no longer log in to check my remaining balance or withdraw my funds.

The disputed amount of €1,000 is a token amount, as I can't access my casino account and the casino won't let me know my withdrawal balance despite multiple requests.

Salve ho fatto delle vincite alle slot e dopo qualche giorno mi è stato bloccato il conto del casinò e non posso più accedere per verificare il saldo residuo e eventualmente prelevare i miei fondi.

L'importo contestato di 1000 euro è un importo simbolico, poichè non riesco ad accedere al mio account del casinò e il casinò non mi comunica il mio saldo per il prelievo nonostante le varie richieste.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which slots games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• How did you earn the "tokens" that you entered as your disputed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I've been playing Pragmatic slots. My winnings are mostly from real money. I've entered €1,000 as the disputed amount because I haven't been able to access my account for over two months. I have no way of checking my remaining balance. I don't know how much my remaining balance is, and the casino won't let me know.

Ciao, ho giocato le slots pragmatic, le mie vincite derivano per lo più da saldo reale, ho scritto 1000 euro come importo contestato poichè non potendo accedere al conto da oltre due mesi non ho modo di verificare il saldo residuo del conto, non so quanto sia il mio saldo residuo sul conto e il casino non me lo comunica.

Okay, the remaining balance on my casino account is €637, as shown in this screenshot. So the disputed amount is €637.

Ok il saldo residuo sul conto del casino è di 637 euro come mostro in questo screenshot. Quindi l'importo contestato è 637 euro.

Thank you for your responses. Has the casino informed you why your account was blocked? Please forward me the email you received after the casino closed your account at veronika.f@casino.guru. I appreciate your cooperation.