Spinbara Casino - プレイヤーのアカウント閉鎖が延期されました。

I ask closure my account one month ago and it closed. Now its open again and i ask closure twice by email and twice by chat but it still open.

Emails no one answer anything.

Chat support just ask send more emails and promise at closure happen soon as possible

How can close account on this casino? Any other way if casino dont wanna make it?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jamethai888,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina

Hi Kristina

Yes i understand different those 2 request.

Now i just ask to closure and hope they can do even that.

First time i ask closure days over month ago 2.3.2026

Reason is:

Slow withdrawal, no responsibility tools, unfriendly support and email address what never answer.

Thank you for your reply, Jamethai888. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Ok, has anyone changed now?

Previously you have asked the casino many times to close a player's account and then the casino has done it.

Now I can no longer ask for help in closing the account?

Jarmo

I would like to reiterate that we only proceed with account closure requests under serious and very specific circumstances. If we have contacted casinos in the past regarding similar requests, it is possible that those situations involved different factors or were made in error.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.