Spinbara Casino - プレイヤーの出金処理が遅延しています。

I won a significant amount of money at Spinbara Casino (spinbara1.com) on February 28th and March 1st. So far, only two amounts of €500 each have been paid out.

There are currently still three €500 withdrawals pending, the oldest of which dates back to March 1, 2026. I contact support multiple times a day via chat and email and only receive empty promises. No KYC verification has been requested yet.

According to initial information and Spinbara's own terms and conditions, withdrawals are processed within 3 business days. More than 12 business days have now passed.

When I contact support, I only receive standard replies stating that my withdrawal is being processed with the highest priority. But nothing happens.

Ich habe am 28.02. sowie am 01.03. in Summe einen größeren Gewinn im Spinbara Casino unter spinbara1.com gewonnen. Davon wurden bis jetzt nur 2x500€ ausbezahlt.

Aktuell sind immer noch 3x500€ zur Auszahlung offen, die älteste davon seit dem 01.03.2026. Ich frage mehrfach jeden Tag beim Support per Chat und E-Mail nach und erhalte nur Vertröstungen. Es wurde bis jetzt noch keine KYC angefordert.

Nach ersten Informationen und den eigenen AGBs von Spinbara wird eine Auszahlung innerhalb von 3 Werktagen bearbeitet. Mittlerweile sind über 12 Werktage vergangen.

Auf Supportanfragen erhalte ich nur Standardfloskeln, das meine Auszahlung mit höchster Priorität bearbeitet wird. Aber es tut sich nichts.

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Dear DickSlapperman,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used before?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DickSlapperman,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina