Spinbara Casino - プレイヤーは自分のアカウントにアクセスできません。

I had a strange problem. I logged in via Instagram using a link. Then I registered in a browser. I registered via Instagram and deposited €70 straight away with a 400% bonus because of a promotion from the creator, but that's not the point. I then went to the Chrome browser and wanted to log in, but the password was wrong, okay, so I reset the password. The problem is, I haven't received any emails. I haven't been able to get into my account since Saturday. I then went to support and they told me I could do it without registering. They identified me and said they would send another confirmation email with the password reset. They said be patient, the email will come but it hasn't come. I've tried at least 100 times since Saturday. I've even written an email to spinbarasupportcasino, but nothing has come back. I don't understand why you can't reset the password directly from support or by phone with an SMS. Or rather, they're not helping me. I deposited €70 for nothing and haven't even played anything. It's just really annoying.

Bei mir gab es ein komisches Problem ich habe mich über Instagram mit einem Link da angemeldet dann war ich in einem Browser über Instagram habe mich registriert direkt 70€ eingezahlt mit 400% Bonus wegen promote vom creator darum geht's aber nicht dann bin ich im Chrome Browser gegangen wollte mich anmelden steht Passwort falsch okay dann habe ich Passwort wiederherstellen gemacht das Problem ist ich bekomme keine Email seit Samstag komme ich nicht in meine Account dann war ich im Support das ja ich ohne Anmeldung geht die haben mich identifiziert und meinten sie schicken nochmal eine Bestätigung Email mit Passwort zurück setzten die haben gesagt Geduld die Email kommt die ist aber nicht gekommen seit Samstag habe ich es bestimmt 100 mal versucht ich habe sogar per E-Mail geschrieben an spinbarasupportcasino nichts kommt zurück ich verstehe es nicht warum kann man das nicht direkt im Support oder per Telefon Nummer mit SMS Passwort zurücksetzen also besser gesagt mir wird nicht geholfen 70€ für nichts eingezahlt noch nicht mal gespielt nichts einfach echt nervig

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinbara Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you registered only once in the casino?
• Have you received an email confirming your registration from the casino? Would you be able to forward this email to me at tomas@casino.guru
• Could you please share with me the link or screenshot of the promotion you wished to take advantage of? Send this information to my email, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

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Dear ANIWAYNE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

• Could you please confirm that you registered on a legitimate website?
• Wasn't the link you registered with in the beginning fraudulent, unrelated to the casino?
• Did the casino acknowledge that you have an account with them?

Please let me know.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ANIWAYNE,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Spinbara Casino to join this conversation and assist in addressing the complaint.

Dear Spinbara Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dewayne,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of our reply.Please be informed that we send you an email with your new password.

We would kindly like to ask you to check also your spam folder.Please try to log into your account with the new password provided with usage of Google Chrome.

In case you are still not able to access for your account please contact us in order to seek for a new solution.

Thank you for your patience and understanding.

Kind regards,

Spinbara Casino Team

Dear Spinbara Casino,

Thank you for your response and for the information you have provided.

Dear ANIWAYNE,

Were you able to locate the email and successfully log in to your casino account using the new password?

I look forward to your response.

Dear ANIWAYNE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru