SpinBetter Casino - プレイヤーのアカウントは制限されたままです。

After making a deposit to this casino I was immediately told that sometimes some limits are placed on some accounts and that overtime these limits would be lifter. It has been 7 months now since my deposit and spin better has not lifted the limits. They also failed to allow me withdraw my funds. Please intervene

Hello,

Thank you very much for submitting your complaint.

I'm sorry to hear about your problem regarding your account at the casino. To better understand the situation and assist you, could you please provide more details by answering the following questions?

• What type of deposit did you make, what amount was it, and when exactly?
• What specific limits are currently imposed on your account?
• Could you please clarify if you are unable to withdraw your initial deposit or your winnings?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello... no response yet

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Please note that this was the conversation in January. And after over 6 months they have failed to lift restrictions so I can either bet or withdraw my funds.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Gabriel111 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SpinBetter Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Thanks

There is no response from them

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

Your account has no withdrawal restrictions — you can withdraw your funds without any issues ✅

If you encounter any specific technical or processing-related questions, please feel free to contact our payments team directly at 📧 processing@spinbetter.com — they’ll be happy to assist you.

Best regards,

SpinBetter Team

That is false.... there is no option to withdraw there

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We have rechecked your account once again and can confirm that there are no withdrawal restrictions in place.

Please try to make a withdrawal again as soon as possible.

If you encounter any issues, don’t hesitate to contact us.

Best regards,

Thank you for the update SpinBetter Casino representative, however, it seems the issue the player is facing is that there are no withdrawal methods available to them, as can be seen from the screenshot provided by the player. Would it be possible to look into that, to see if there may be any restrictions due to the player's geolocation or otherwise? Thank you in advance!

Hello!

We've thoroughly checked and were unable to identify any issues with the available withdrawal methods.

To assist you further, please send us a screencast (screen recording) of the entire withdrawal process — from the moment you initiate the request to the final step. This will help us better understand where the issue might be occurring and assist you more effectively.

Thank you in advance!

I can't upload here.

Can i send it to you Peter, so you can forward to their team?

I sent to you already Peter

Hello Peter

Thank you for providing me with the screen recording. However, you will need to provide it directly to the casino through their support email (support@spinbetter.com). Thank you for your understanding!

I've sent it to them

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

We’ve run an additional check and can confirm your withdrawals are not blocked. On our side, the selected withdrawal method is available and there have been no restrictions.

Please try the following and submit the request again:

Clear your browser cache and cookies

Use incognito/private mode or a different browser

Switch networks (e.g., mobile data or another Wi-Fi)

Disable any VPN/proxy, if active

If the issue persists, please share the details (method, amount, error screenshot, and timestamp) so we can investigate further in the logs.

I did that already. Two things happened.

I input the amount and wallet address. The minimum amount displayed was 25000 in naira and I have over 30000 so I went ahead, proceeded to withdraw and I saw that I can't withdraw as I don't have up to 30 usd, which is now higher than the minimum.

I thought about refreshing the page to see if it was just an error, but then the withdrawal method disappeared and I'm met by an authorization error message

Please peter invite the support team of Spin better to respond. They have been dragging this issue for 2 months now

Hello,

We have reviewed your account and removed the withdrawal limit. Your withdrawal requests should now process normally.

What’s been done:

• Limit removed in our system

• Account data synchronized with the payment module

How to proceed:

Log in and submit a new withdrawal request

Choose the same payment method used for deposits and enter the amount

Confirm the details and submit

Regards,

SpinBetter Team

Still the same issue. The lowest withdrawal on the platform is 25,000 naira with 1,200,000 being the maximum as seen in the screenshot.

With a balance of 30,948.75 I should be eligible for withdrawal of my funds.

However you guys have denied my withdrawal stating that the minimum is 30 usdt when the platform there shows 25,000 as the minimum.

Peter please intervene, these people are trying to play me for a fool.

Dear SpinBetter Casino representative, can you let us know why the player is required to withdraw 30USDT minimum despite the 25,000 NGN limit shown on the website? Thank you in advance for the clarification!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ,

Sorry for the frustration.

For clarity: we can’t permanently change system withdrawal limits on a per-player basis. Those limits are set by the payment provider and our risk controls. As an exception, we temporarily adjusted the limit on your account and emailed you to submit the withdrawal during that window. Because no withdrawal was placed in that period, the limit automatically reverted to its original level.

Since your deposits were made via cryptocurrency, we can arrange a manual crypto payout. Please email claims@spinbetter.com

with:

• Your account ID

• Desired payout amount and currency

• Coin and network (e.g., USDT TRC20/ERC20), and the exact wallet address (plus memo/tag if required)

• A quick note that this relates to the temporary limit window

We’ll prioritize the request, confirm details within 1 business day, and send the TXID once the transfer is completed.

I peobably didn't see it because it went to my spam. I will check and send.

Details have been sent

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gabriel111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter