SpinBetter Casino - プレイヤーのアカウントは閉鎖され、出金は拒否されました。

The casino has conned me, not only does it not allow withdrawals, but I've asked several times for the account to be deleted and they never do it.

I've sent several emails, spoken to several operators and nothing.

I demand payment of today's deposits of at least €165.

Now, after threatening to make the agents' conversation public, the agent has changed completely and is already saying he's going to close the account.

this fraudulent way of acting of the casino cannot continue and they must pay at least what I deposited today, I have already deposited much more after requests for exclusion

O casino vigarizou me, além de não permitir os levantamentos, pedi várias vezes a exclusão da conta e nunca o fazem.

ja mandei vários emails, falei com vários operadores e nada.

exijo o pagamento dos depósitos do dia de hoje no mínimo de 165€.

Agora após ameaça de tornar público a conversa dos agentes, o agente mudou totalmente e já diz que vai encerrar a conta.

esta forma fraudulenta de agir do casino não pode continuar e devem pagar no mínimo o que depositei no dia de hoje , já depositei muito mais após pedidos de exclusão

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino close your account already?
• Could you please share your self-exclusion request and any responses you received from the casino?
• Could you please clarify the timeline and provide dates of key events in the situation?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Aringarosa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.