SpinBetter Casino - プレイヤーの賞金が遅れます。

The SpinBetter don't want to pay out my winnings. I have uploaded documents and screenshots about my story. They answer they are still working on my request, but on the game the status is ,,Has completed".

The Support didn't send any information about the transfer. This is a joke, but I am not so happy.

Dear AdamPor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I think i won't get my money, but I understand your advice, thank you!

If I have this problem after 14days, i will send a complaint again. Thank you for your help!

Still nothing, the Casino just sitting on my money. Automatic e-mails on every day: ,,We are still working on your request. Sometimes it takes a little more time to resolve. Thank you for your patience and understanding."

How can this casino operate? Please do something!

After a week the Casino has cancelled my withdrawal request:

,,We apologize for any inconvenience. Withdrawals may be delayed for a variety of reasons that are not always directly within our control. We recommend that you try to withdraw funds again and change your details for successful withdrawal. Thank you for your understanding and patience.

If you have any additional questions, we will be happy to help you."

Everything starts over again...

I have tried to send another withdrawal request, but the Casino doesn't let me the way of it. I don't have e-wallets. My deposits have made by my bank card.

Update: The Casino not allowed me to use another payment method to withdraw my money.

The security department answered:

They want I pay more money. Of course I don't want to deposit more money for this casino!

The Casino can pay out on these payment methods, but...

...the Casino allows me to deposit on these methods.

If you want to use an alternative payment method to withdraw, you must deposit first with this method!

This is simple online fraud!

Update

I could send another withdrawal request with SEPA.

Last time i tried with my HUF currency bank account details on Wise.

Now I try with my EUR currency bank account details on Wise.

Update

I HAVE GOT MY MONEY!!!

It was a nightmare! I think this casino isn't fair, you can see this, if you read all information what i have send to you.

Thank you for your help! I hope we won't speak again!

Best regards,

Ádám ****

Dear AdamPor,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru