SpinBetter Casino - プレイヤーの賞金は没収され、アカウントは閉鎖されました。

Hello

I have maid deposit 10000€ with Crypto and was maid some bets after that i lost 7000€

With last 3000€ i maid more bets and win 20000€ then i puted cashout and Spinbetter asked all documents i sendet them they accepted and puted to me cashout limit 1250€ every 24H

After some cashouts i got yesterday email .

Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of Terms and Conditions of the Company:

Should you commit fraud in respect to the Company, such as:

- abusing bonus offers or other promotions

- using unfair external factors and/or means of influence (commonly known as cheating)

- taking unfair advantage (exploiting faults, defects, or errors in the software)

- opening any duplicate accounts (multiple accounts)

- using automated betting software or analytical systems

- engaging in fraudulent use of chargebacks and rakebacks

- using stolen, copied, or otherwise unauthorised credit or debit cards as a source of funds

- colluding with other persons for the purpose of gaining an unfair advantage through the use of bonus offers or other promotions offered by us

- attempting to register an account using false or incorrect information

any actual or attempted actions by you which can be reasonably deemed by us to be illegal in any applicable jurisdiction, carried out by you intentionally or with intent to deceive us and/or circumvent the restrictions prescribed by law, regardless of whether such action or attempted action will actually cause any loss or damage

the Company reserves the right to stop such fraudulent actions by canceling bets; closing your account with a refund; and informing the relevant law enforcement authorities of the fraudulent actions.

In the circumstances mentioned in paragraph 7, customers’ account balances shall be refunded after an investigation has been concluded. The balance shall be calculated excluding any unfair profits generated.

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.

You can withdraw the deposited sum only.

They just took 10000€ winning money and i havent brake any rules what they writing

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinBetter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I have played more then 1 month

Me account not blocked they just took all win money from Bets

I only have done bets no casino there was 20 000 eur on account

Thank you for your reply.

As you might know, our forum Casino.Guru, deals with complaints regarding online casinos and online casino activity only.

I understand it must be difficult for you, but unfortunately, we don’t have enough insight into issues related to sports betting.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites to pursue the issue further.

Looking forward to your reply.

Dear nelirehvi2452,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Recommend pleas websaits what can help me

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.