SpinBetter Casino - 当該プレイヤーは出金が遅れていると考えています。

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Dear jplencioni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jplencioni,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

"Hi Karla, thanks for following up. I can confirm that I've already submitted all the documentation requested by the casino. Despite having complied with everything, they're still blocking my withdrawal under the excuse that documentation is missing. I would greatly appreciate it if you could contact the casino to clarify what's happening. Thank you very much."

I also sent you the documentation requested by Spinbetter through this means in the previous email.

I still have the amount and I haven't played or placed any bets, only $6,841 pesos were added which should be a weekly refund that they gave me last week.

The total I have in the account is $2,576,841.29.

If you need any additional documentation beyond what I've already sent you, I have no problem sharing it with you (whether it's your passport or whatever you need).

I also have screenshots of payments that were made to me before they started asking me for documentation.

"Summary: I have submitted all documents to Spinbetter. My balance is $2,576,841.29 (ARS). I have not played or placed any new bets. I have proof of successful withdrawals from before they started requesting more documents. I am available to provide any additional identification if needed."

I hope this can be resolved soon so I can withdraw my money.

Thank you very much Karla, I hope to have answers soon.

thank you so much.

"Hola Karla, gracias por el seguimiento. Te confirmo que ya he presentado toda la documentación solicitada por el casino. A pesar de haber cumplido con todo, me siguen bloqueando el retiro bajo la excusa de que falta documentación. Te agradecería mucho si pudieras contactar al casino para que aclaren qué es lo que está pasando. Muchas gracias."

También te mande la documentación solicitada por Spinbetter por este medio en el mail anterior.

sigo teniendo el monto y no he jugado ni realizado ninguna apuesta, solo se sumaron $6.841 pesos que deben ser devolución semanal que me lo dieron la semana pasado.

El total que tengo en la cuenta es $2.576.841,29.

si llegas a necesitar alguna documentación extra de la que ya te pase no tengo ningún inconveniente en compartirte ( sea pasaporte o lo que necesites).

También tengo capturas de pagos que me habían realizado anteriormente de empezar a pedirme documentación.

"Resumen: He enviado todos los documentos a Spinbetter. Mi saldo es de $2,576,841.29 (ARS). No he jugado ni realizado nuevas apuestas. Tengo comprobantes de retiros anteriores exitosos antes de que comenzaran a pedir más documentos. Estoy a disposición para proporcionar cualquier identificación adicional si fuera necesario."

espero que pronto se pueda solucionar y poder retirar mi dinero.

muchas gracias Karla, espero tener respuestas pronto.

muchas gracias.

Dear jplencioni, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla