SpinBetter Casino - 決済が遅延しているとのクレームがあります。

Good morning, last Saturday the 24th I registered at this casino, deposited approximately €10,000 and played without any bonus. I managed to win approximately €16,000 and decided to stop playing and start withdrawing. I've been able to withdraw a little over €3,000, and now the casino has disabled withdrawals by bank transfer or card. I've spoken to customer service and they tell me they're doing maintenance, but there's no problem depositing; it can be done by card or bank transfer. I've seen some negative reviews of the casino, especially regarding withdrawal delays. The casino sets a daily withdrawal limit of €1,500. Do you think that if I can't withdraw for a day or two due to website maintenance, they should offer me the option to withdraw a larger amount when it's back up and running?

I also wanted to mention that I haven't completed KYC, but I assume it won't be necessary until my withdrawals exceed my deposits. Could you help me withdraw my money? It seems this casino delays withdrawals to encourage you to keep playing and ultimately lose all your money.

Buenos dias, el pasado sabado 24 me registre en este casino, deposite aproximadamente unos 10 .000euros y jugue sin ningun tipo de bono, llegue a conseguir aproximadamente 16.000 euros y decidi dejar de jugar y empezar a retirar, he podido retirar aproximadamente algo mas de 3000 euros y ahora el casino ha desactivado la posibilidad de hacer retiros por transferencia o por tarjeta, he hablado con atencion al cliente y me dicen que estan haciendo mantenimiento, pero para depositar no hay ningun problema, se puede hacer con tarjeta y con transferencia, he visto algunas reseñas negativas del casino y sobre todo en retraso de retiros, el limite que establece el casino como limite diario de retiros es de 1.500€, creen que si durante un dia o dos no puedo retirar por mantenimiento de la la website deberian ofrecerme la posibilidad de retirar un mayor importe cuando esta este operativa??

Tambien queria indicar que no he realizado KYC pero supongo que hasta que no supere retiros mayores a los depositos no sera necesario, podrian ayudarme a poder retirar mi dinero? Parece que este casino demora los retiros para intar que sigas jugando y asi al final pierdas todo tu dinero.

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Dear loloman84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear loloman84,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla