SpinHub Casino - プレイヤーのアカウント認証に遅延が発生しています。

I recently tried my luck at Spinhub3.casino and had what can only be described as the worst casino verification experience ever. After finally winning a decent amount on Spinhub casino, the site suddenly decided to delay everything as long as possible. I uploaded my passport and proof of address immediately, but Spinhub3.casino then demanded either tax return documents OR a proof of wealth statement.  

Once I sent the proof of wealth for Spinhub3 casino, they kept asking for more and more unnecessary documents that were clearly not required. Every single email I sent to Spinhub3.casino support took a minimum of 2-3 working days before I even got a reply. This is not normal verification, it feels like a deliberate tactic by Spinhub casino to make sure you eventually lose your winnings while you’re stuck in endless loops.  

For comparison, a friend of mine lost a few hundred euros on the same Spinhub3 platform and was fully verified in just 5 minutes. That says everything about how Spinhub casino treats winners versus losers.  

Between 27 February and 19 March, I’ve been in contact via email no fewer than 31 times. The customer service representative "Anastasia" keeps asking for documents, and everything I send is rejected. Even when they first ask for proof of wealth, later on that’s suddenly no longer required and they want something else.

I’ve never experienced anything like this in 10 years of playing at online casinos.

The last thing they want is a tax return containing all the details about me, my wife and my son. I’ve never had to submit this before, and it goes far, far too far.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinHub Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents the casino has requested so far?
• Which documents were approved?
• Which documents have you provided so far, and in which format?
• Have you achieved your winnings with the help of a bonus?
• Could you please share with me your most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear TB888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru