SpinJo Casino - プレイヤーの賞金は没収され、アカウントは閉鎖されます。

I am filing a complaint against Spinjo Casino for unfairly confiscating €2,850 of my winnings and closing my account. The casino claims I violated the maximum bet limit with an active bonus by purchasing a bonus round. However, this is incorrect. I had already completed 100% of the wagering requirements, and my funds had fully converted into a real, withdrawable balance before I made that purchase. Spinjo is applying bonus terms retroactively to my real money sessions. I have attached screenshots of my requested withdrawals as proof that the software itself recognized the funds as real and prelevable.

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Dear Iony09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

2.2. The maximum bet while wagering is 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 7.5 NZD, 50 NOK, 100 ZAR, or the equivalent in other currencies, unless otherwise specified. For cryptocurrency bets, the maximum bet is determined by the crypto equivalent of 5 EUR at the time the bet is placed, based on the exchange rate provided by Coinbase Converter. Players are advised to check the exchange rate at the time of betting for accuracy. The maximum bet limit applies to all wagers, including those placed after doubling a bet following a completed game round or during bonus rounds purchased within a game. Violating this rule will result in the forfeiture of all winnings derived from the bonus.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila