Spinmacho Casino - プレイヤーはアカウント制限に関する契約上の矛盾を報告します。

I am submitting this complaint regarding Spinmacho for a serious contractual and compliance inconsistency.

According to Spinmacho’s publicly available Terms and Conditions, under the section "Who Can Play?", Spain is explicitly listed as a restricted country where players are not allowed to deposit or participate in real-money gambling.

Despite this clear restriction in their own Terms:

I registered using my real Spanish residence details.

I provided my Spanish NIE.

I accessed the platform from Spain without VPN.

Deposits were accepted via:

Spanish bank transfer,

Spanish debit/credit cards,

Cryptocurrency transfers.

I received promotional emails encouraging deposits while located in Spain.

No geo-blocking or territorial restriction was applied at any time.

No KYC or jurisdiction verification was performed before or during deposit activity.

This creates a direct contradiction:

The operator explicitly prohibits Spain in its Terms, yet actively accepted deposits from a Spanish resident without restriction.

This is not a dispute about gambling losses.

This is a contractual compliance issue.

If Spain is listed as a restricted jurisdiction in the operator’s Terms, deposits from Spain should not have been accepted under any circumstances.

Additionally:

Between 30 January 2026 and 3 February 2026, I deposited:

€205 via bank transfer,

€220 via Spanish debit card,

€300 via credit card (later refunded by issuer),

2,818.77 USDT via Binance.

These transactions were processed without territorial enforcement, without source-of-funds verification, and without enhanced due diligence despite rapid deposit escalation within hours.

I respectfully request that Casino Guru review the case under the following specific question:

Did Spinmacho accept real-money deposits from a jurisdiction that its own Terms explicitly restrict?

If so, this represents a clear inconsistency between published policy and operational conduct.

I am prepared to provide:

Screenshots of the Terms listing Spain as restricted,

Deposit confirmations,

Bank statements,

Promotional emails received while in Spain,

Confirmation of Spanish residency at the time of activity.

I look forward to your review.

Kind regards,

[Redacted]

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Dear player,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue. However, I'd like to inform you that we accept the situation where the casino allows players from restricted countries to open an account, as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should also pay out their winnings.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence. I wish I could offer more assistance in this matter.

For future reference, I strongly recommend searching for licensed casinos only through our website https://casino.guru/top-online-casinos#tab=RECOMMENDED to avoid any misunderstandings. Please let me know if there is any additional information that I may have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.

Thank you in advance for your reply and understanding.

Best regards,

Attila

Dear Attila,

Thank you for your response and for clarifying Casino Guru’s position.

I understand that your standard practice is to intervene primarily in cases where winnings have been confiscated due to restricted jurisdiction clauses.

However, I would like to respectfully clarify that this complaint is not based on confiscation of winnings.

The issue I am raising is different:

Spinmacho explicitly lists Spain as a restricted jurisdiction in its own Terms and Conditions, meaning players from Spain are not permitted to participate in real-money gambling.

Despite this:

The operator actively accepted deposits from a Spanish resident.

No territorial restrictions were enforced.

No geolocation blocking was applied.

No jurisdictional KYC verification was conducted.

Promotional emails were sent encouraging deposits.

This raises a broader compliance concern:

If Spain is contractually restricted, the operator should either:

A) Prevent Spanish players from registering and depositing; or

B) Remove Spain from its restricted list.

Operating under a published restriction while actively accepting deposits from that jurisdiction creates a contradiction between written policy and actual practice.

This is not a case of "player trying to exploit restricted status."

It is a question of operational consistency and transparency.

Even if Casino Guru does not pursue refund claims in such situations, I believe this raises legitimate concerns about the operator’s adherence to its own published Terms.

If your internal policy prevents you from intervening further, I understand.

However, I kindly ask that you confirm whether Casino Guru considers it acceptable practice for an operator to:

List a country as restricted in its Terms,

Actively accept deposits from that country,

And market to players located there.

Thank you for your time and consideration.

Kind regards,

[Redacted]

Thank you for clarifying. Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction successfully registered, deposited funds, and lost them during regular gameplay. We only handle complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but upon winning and attempting to withdraw their winnings, the casino blocked the account and confiscated the funds due to the player’s location.

Since your account was not closed and no funds were withheld, we are unable to assist you with the refund of your deposits.

This complaint will now be rejected. Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila

Casino.Guru Team