Spinrise Casino - プレイヤーの自己排除リクエストが遅延しています。

Failed after 35 emails and chats to close my account and self exclusion as part of gambling addiction.

i spoke with chat just today and and was told again that I would get email explain regarding same.

can you plz intervene and sort this out for me. I asked to be self exclude due to gambling addiction back in November Thanking you in advance

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Dear charlie4512,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits

When was the last time you contacted the casino regarding this issue? Have you tried contacting the dedicated email address ([email protected]) to request self-exclusion? Please forward all the relevant communication between you and the casino to [email protected].

Thank you very much in advance.

Best regards,

Kristina

Spin rise have now locked me out of my account, but hasn’t offered any compensation?