Spinrollz Casino - プレイヤーの出金申請が遅延しています。

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?
• Have you used the same payment method for depositing or withdrawing at this casino before?
• Did you accumulate your winnings with or without a bonus?
• When was the last time you submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

Thank you for your reply.

I will answer your questions as best as I can.

+Did you accumulate your winnings with or without a bonus?

- I did receive a deposit bonus, and that was fully wagered according to their rules. After wagering, the maximum 10x bonus funds was converted to money. And I did accomulate more earnings after completing the wagering too.

+What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?

- When I had a bonus active, I played only slots 100%. After the bonus was fully wagered and bonus money converted from bonus to real money, I play more, but also some sports and live table games too (but never when having the bonus active).

+Have you used the same payment method for depositing or withdrawing at this casino before?

-I have used same deposit method as before.

For withdrawas, I have two pending. One of the withdraws that are pending was for the same method I used before. The other withdraw was to a different method.

+When was the last time you submitted any identity documents to this casino for verification?

Can't precise a date but it was less then a year ago.

Thank you for your reply. To proceed with the investigation, please forward me the most recent communication between you and the casino customer support regarding the delay in processing your payments at veronika.f@casino.guru. I appreciate your patience and cooperation.