Spinrollz Casino - プレイヤーの支払いが遅れています。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, yes, I've already received a payout of €125, and no, I didn't get a bonus. And my account is completely verified. I'm also uploading a few screenshots where support promised me the money would be there by the end of last week.

Hallo, Ja ich habe schonmal 125 Euro ausgezahlt bekommen, und nein ich habe keinen Bonus bekommen. Und mein Konto ist vollständig Verefieziert, ich lade auch mal ein parr Screenshots hoch wo der Support mir versprochen hatte, das Ende letzter Woche das Geld drauf sei.

I have uploaded some more screenshots

Ich habe nochmal paar Screenshots hochgeladen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jim133713,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas