Spinsy Casino - プレイヤーの出金が遅れている。

I have been waiting for my withdrawal from Spinsy2 since June 15th, and my Skrill payout still hasn’t been processed. Meanwhile, my friend, who also plays from Hungary, received his withdrawal within 4 days, even though he requested it later than I did.

Previously, I had another withdrawal to my Revolut account that stayed under "under review" status for 18 days with no progress, so I had to cancel it. Despite this, my current Skrill withdrawal is also delayed without any clear explanation.

I’ve been extremely patient, but now it’s been over 18 days with no clear resolution. I’m very disappointed with the lack of transparency and support from Spinsy2.

I really need help to resolve this issue as soon as possible. If this problem is not addressed promptly, I will have no choice but to escalate it to regulatory authorities and take further action.

Dear pkayer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Complaints Resolution Center,

Thank you for your response and explanation regarding the withdrawal process.

I understand that withdrawals can take time, and that verification and volume may cause delays. However, I have already waited over 18 days since my withdrawal request on June 15th, which is well beyond the advised 14-day period.

Moreover, my account has been fully verified, and my game history checked, yet my Skrill withdrawal is still not processed.

I kindly ask you to urgently escalate my case within your financial department to resolve this delay as soon as possible.

Thank you for your understanding and assistance.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Didnt received anything… same thing

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm whether your current withdrawal request is still pending, or if you have already canceled it, as you did in the previous case?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Dominika,

Thank you for your quick response. Please find my answers below:

No, I have never received a successful withdrawal from Spinsy2.

I accumulated my winnings without any active bonus, only using my deposited funds.

My current withdrawal request for 150,000 HUF is still pending, and has been for more than 14 days. I canceled the previous withdrawal requests because the funds never arrived after several days, and I was unsure whether they were being processed at all.

I will forward all my email and live chat communication with the casino to your email address (dominika.l@casino.guru) as requested.

Dear player, I would like to kindly inform you that I haven’t received any emails from you yet. Could you please double-check and resend the communication with the casino to my email address: dominika.l@casino.guru?

Additionally, could you also provide a screenshot of your withdrawal section, clearly showing the current status of your pending withdrawal?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

once i get the money but iv already have 3 witdraws in the casino when i get them?

11 days in my other withdraw when i get it:

Dear player, did you eventually receive the previous withdrawal of 150,000 HUF? If yes, could you please tell me the exact date when you received it?

And now you have requested a new withdrawal, is that right?

Could you please send me a screenshot showing all your withdrawal requests and their current statuses?

Also, do you plan to request any additional withdrawals soon?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru