Spinsy Casino - プレイヤーの撤退が遅れています。

Hello,

Here are the details you requested regarding my withdrawal issue:

The most recent withdrawal request was submitted on July 9, but I had already attempted several withdrawals in the previous weeks as well.

All of these requests have been completely ignored. I only receive vague email replies with no concrete actions or resolutions.

No clear explanation has ever been given as to why the withdrawal was not processed. On one occasion, I was told the issue was with my bank — however, I have contacted my bank directly and they confirmed there were no attempts or refusals on their end.

In the support chat, despite providing all requested documentation and personal details, I was only met with generic responses and no actionable support.

At this point, I ask for full transparency and immediate resolution. I am still willing to cooperate, but I also reserve the right to escalate the matter if this continues to be delayed or ignored.

Best regards,

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Tomas,

Thank you for your reply. Please find below the answers to your questions:

✅ Has my account been verified?

Yes, my account has been fully verified. I have submitted all requested stuff

❌ Was I given an explanation for why I cannot withdraw my winnings?

No clear explanation was ever provided. I was once told the issue might be with my bank, but my bank confirmed they have not refused or blocked any transaction attempts from Spinsy.

⚠️ Is this a general system issue or specific to my account?

As far as I know, the issue seems to affect only my account. There has been no communication suggesting a general technical problem on Spinsy's end.

📎 Proof of communication:

i sented you an e mail with will attached the pdf with the transcripts of my communication with Spinsy support (via email), which clearly show my attempts to resolve the situation and the vague or non-responsive answers I received.

I hope this helps clarify the situation. Please let me know if you need anything else to proceed with the complaint.

Best regards,

Thanks for the information provided and your explanation of the situation.

Was the casino able to circumvent the issue and process your payout using your preferred payment method or in an alternative way?

Please let me know.

Dear iparpoolchannel29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru