Spinsy Casino - プレイヤーの撤退が遅れています。

I have requested 3 withdrawals, 1st 7/10, 2nd 8/10 and 3rd 10/10 and they still haven't given them to me. They have been claiming for a week that it is in the final stage but I still haven't seen anything happen. I am tired of talking to them and them telling me the same thing over and over. I have sent a bunch of emails but they just tell me to be patient.

έχω ζητήσει 3 αναλήψεις, 1η 7/10 ,2η 8/10 και 3η 10/10 και ακόμα δεν μου τα έχουν βάλει. Ισχυρίζονται εδώ και μια βδομάδα οτι είναι στο τελικό στάδιο αλλά ακόμα δεν έχω δει να γίνεται κάτι. Έχω κουράστει να μιλάω μαζί τους και να μου λένε τα ίδια και τα ίδια. Έχω στείλει ένα σωρό email αλλά μου λένε απλά να κάνω υπομονή.

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Dear Papas99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I have made successful withdrawals in the past. Specifically, I had requested a withdrawal at the end of August, September had arrived and still nothing, I canceled them and immediately requested a withdrawal again and after about 2 weeks they were in. As soon as those were in, I requested these 3 withdrawals and I am still waiting.

I have passed the verification since they had placed the previous withdrawals 2 weeks ago and furthermore they have not asked me for anything, they simply say that they have many requests and to be patient.

It was not with an active bonus

Εχω κάνει επιτυχημένες αναλήψεις στο παρελθόν. Συγκεκριμένα είχα ζητήσει αναληψη τέλη Αυγούστου είχε φτάσει Σεπτέμβριος και ακόμα τίποτα, τα ακυρώνω και επιτόπου ξανά ζητάω ανάληψη και ύστερα από περίπου 2 εβδομάδες μπήκαν. Μόλις μπήκαν εκείνα ζήτησα αυτές τις 3 αναλήψεις και ακόμα περιμένω.

Εχω περάσει την επαλήθευση αφού μου είχαν βάλει τις προηγούμενες αναλήψεις πριν 2 εβδομάδες και επιπλέον δεν μου έχουν ζητήσει κάτι απλά λένε ότι έχουν πολλά αιτήματα και να κάνω υπομονή.

Δεν ήταν με ενεργό μπόνους

Thank you for your response. I can imagine how frustrating it must be to receive unclear or delayed answers regarding your payout. To help us proceed with the investigation, please forward your most recent conversations with the casino’s customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.

Thank you very much, Papas99, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Papas99,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinsy Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Papas99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina