Sportbet.one Casino - プレイヤーの自己排除は無視されます。

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Dear KeepPoundingSBone1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.One (https://sportbet.one/).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your accounts have been blocked or if are they still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share all of your self-exclusion requests with me? Please share the information to my email at [email protected].
• Have you used the same personal information (name, address...) when registering at this casino, please?

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina