Sportuna Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

My account was suddenly closed without a clear explanation.

I had a pending withdrawal that was not processed.

Sportuna refused to pay my balance and permanently closed my account.

I contacted their support multiple times, but they only repeated that the decision is final.

They did not provide any valid proof or reason related to violations of terms and conditions.

I believe this is unfair and I request assistance to recover my funds.

My account details: jamilgeha [removed by Casino.Guru admin] they still own me 111,600€ and they closed my account and they don’t want to payme

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportuna Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When have you completed account verification? Which documents were you asked to provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played Mega Wheel and XXXTreme Lightning Roulette, as you can see in the pictures – exclusively with my own money.

I already sent you a copy of my identity card two days ago.

Ich habe Mega Wheel und XXXTreme Lightning Roulette gespielt, wie in den Bildern zu sehen ist – und zwar ausschließlich mit meinem eigenen Guthaben.

Ich habe Ihnen vor zwei Tagen bereits eine Kopie meines Personalausweises geschickt.

Dear Jamilg09,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jamilg09,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Sportuna Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Sportuna Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons behind the blocking of the player's account and the confiscation of their winnings? Your detailed response will be instrumental in ensuring a fair and transparent resolution.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo