Stake Casino - プレイヤーのアカウントは理由なく閉鎖されました。

Stake.com is totally fraudulent. I've just created my account (My username is esintim), completed KYC process with my ID card and selfie and deposited here 30000 USDT about 3 weeks ago and placed some bets on one of the biggest events, Europe League and won. My balance became 61800 USDT. And after my last won, on the same second they suspended my account without any reason. They sent me an email that they believe that I've breached their terms and I must complete their KYC process till Level 4 (also Level 4 is a must). I've asked them many times about which terms I've breached but they had no answer to give.

Enforcedly I sent them again my selfie with my ID card and a paper which my username and date was written and also I've sent them utility bills and proof of payments for the last 3 months. After a long time, they accepted all these documents but till that day they found different excuses and I've lost 2 weeks. Finally I came to Level 4 KYC and for that they ask for proof of my funds. They asked for my bank statements for last 3 months and I've sent them. Then they didnt accept it and this time they sent me a link which the required documents they accept were written. It was written there title deed or ownership of real estate and tax bills. I've took photo of my title deed and tax bills and sent them but again they didnt accept! I am asking for a reason why they dont accept, what is the reason and they cant give any answer (Plus they answer emails 1 time per 3 days!). This time they said to send them tax returns which I dont have. What is this fraudulent system? Are you an online casino or tax office?

So it's impossible to complete this Level 4. They dont accept even the documents which they asked for. I am sure if I'll send tax returns then this time they will ask for something else. Why must I have tax returns to be able to play sportsbetting with my own money? How can you seize my hardly earned money without any reason?

They seized my 61800 USDT. What I made was just to open an account on them, deposit my money and place some bets (I'm also adding my bets as a screenshot). Then they suspended my account without any reason. Dont trust this fraudulent website and be aware that if you win it's impossible to withdraw your funds! I'll also get a lawyer in Australia to open a court for them.

Dear esintim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please explain what is the source of funds you deposited in the casino in your own words?
• What is the explanation you gave to the casino during the process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you in advance for your reply.

Best regards,

Tomas

Hello.

Could you please explain what is the source of funds you deposited in the casino in your own words?

I'm freelance worker and receive payments from my customers to my bank accounts. I've provided them my bank statements for the last 3 months as they asked for and also they can see there all the payments. Plus I had lifetime cash and crypto savings which I cannot show any documents about it and I had deposited all this amount.

What is the explanation you gave to the casino during the process?

I told same to them. They always ask for something else about documents, there is no end. They ask for a document, I send and then they ask for another, I send that one and then again another. I've already prooved them the source of my funds. It's written on their website about documents which they accept about proof of funds:

"Real Estate:

Must include a copy of the deed or title and a property tax bill.

Bank Statements:

Must include the customer's name, account number, and bank's name and address. It must also show regular deposits and withdrawals over a period of time (usually 3-6 months)"

And I've already submitted them these documents. And now they ask for tax returns. I dont have tax returns and I cant submit them such thing. Plus when I look other complaint platforms, even if people send them tax returns then they write that still Stake doesnt accept it and ask for something else. So the problem is, they are totally fraud and their aim is not to make KYC, just to seize money of people.

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I'll make now.

Thank you very much, esintim, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear esintim, I've just reviewed your case and I’m sorry that you’re facing this challenge with verification. I will reach out to the casino and see what can be done to help you once they reply. In the meantime, could you please be more specific about the nature of your freelance work? Mainly, I'd like to know if you provide any services to your clients and if some invoices can confirm payments for the services, which are reflected in your bank statement.

Dear Stake Casino, I'd like to invite you to join this conversation and assist us in resolving the player's complaint. Could you please share more information regarding the case? Specifically, please explain why the provided documents were not accepted. As I understand, the player provided you with a document confirming the ownership of a property and a tax bill for Level 4, which is listed in the article "Proof of Source of Funds" on your website.

I look forward to hearing from you. If you have any supporting evidence, please send it to my email at [email protected].

Kind regards,

Natalia

Dear Natalia,

We would like to inform you that we contacted the complainant five days ago to confirm that their verification process was successfully completed and the restrictions on their account were lifted. Since our message, the user has made several withdrawals.

Kind regards,

Thank you for sharing the updates, Stake Casino.

Dear esintim, can you please confirm if your issue was resolved? How much money have you managed to withdraw already, and how much is left on your casino balance?

Please let me know if you need our assistance with anything else.

Dear esintim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.