Stake Casino - プレイヤーのアカウントは自己排除後に閉鎖されました。

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you self-exclude from Stake Casino by mistake, or was it intentional?
• Could you kindly provide clarification on the amount that was in your account prior to losing access?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Stakecasinoscam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm only said please self excluded my account and place withdrawal only mode so I can withdraw my fund's,

They said okay I will be able to withdraw my balance and claim bonus,

I have more than 1000 usdt

Dear Player,

Thank you for your response. Could you kindly clarify the balance in your account at the time you lost access?

Regarding the cashback bonus, I regret to inform you that we are unable to enforce the issuing of bonuses by the casino, as you have disclosed your gambling concerns, which led to the closure of your account.

Thank you in advance for your cooperation.

Dear Stakecasinoscam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru