Stake Casino - プレイヤーのアカウントは閉鎖されました。

I have a account and played there some bets and then they told me to do the 4 Step verification, I did it and however it failed so they blocked my account and there is Like 1100$ and I want to get it.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• At which stage of verification of your account did the casino raise concerns about suspicious activity?
• Which documents have you provided during the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was blocked on October 6, 2025, and I have been with the casino since December 21, 2024. I have been more active in the past few weeks.

I tried to place a bet, but it was suddenly no longer possible, and I was told to contact customer support.

I only placed sports bets.

I earned my balance of $1,200 through deposits.

At the third stage of the verification process.

I uploaded my ID and several billing documents, but all of them were rejected. The last document I uploaded was my electricity bill.

Thanks for your reply.

I apologize, but if you have only placed bets on sports betting and your account has been blocked due to accusations of fraud, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.